It could be argued that the primary purpose of a software developer is to provide solutions to problems. Problems are presented in the form of requirements or user stories and it is the software developers job to provide a solution. They provide a solution with the tools that are available and within the constraints that exist within the organisation in which they work. Normally this is done unconsciously and we don’t stop to think about it. We open of our IDE of choice and start coding.

It is only when we start to encounter what might be considered more difficult problems, we start to see the limitations of this approach. What happens if the problem is that of building up a continuous delivery approach for your team or providing a level of disaster recovery for your product’s infrastructure.

Torturous Analogy Time.

Let imagine that the problem is that I need to travel from London to New York for conference. I have permission from my organisation to do this but I have no other help.  Let say I work for an aircraft manufacturer and they have a plane sitting outside ready to be used. They don’t want to waste money on buying a standard airline ticket when they have a £multi-million asset sitting outside. (I told you this is torturous!). So now I have the ability to get from London to New York but that still isn’t helping me because I can’t fly the plane, I don’t have the necessary skills.

In order to solve the problem I need the permission to tackle it, the ability, through technical support and the skills to use that technology to solve the problem at hand.

In software development we’ll nearly always have the permission and tools but that is not always enough to solve the big problems such as those a mentioned above – building up a continuous delivery approach for your team or providing a level of disaster recovery for your product’s infrastructure.

Solving the big problems often requires organisational transformations which require at least three aspects to change – people, process and tools.  Simply having the tools is not normally enough.  It like having the plane without the skill to fly it. As technologists, we want to believe that it is the tool that provides the solution to a problem, but it isn’t.

We are doing ourselves a misjustice really. We provide the skills that ultimately solve the problem. The technology simple provides the ability to bring those skills to bear.

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